Revenue Assurance Maturity is a way to understand the strategic effectiveness of how a telco delivers revenue assurance. The idea has been pioneered by Revenue Protect with the co-operation of many operators, service providers, vendors and consultants, most particularly through the standards-setting function of the TM Forum. Unlike other ways of reviewing revenue assurance delivery in a telco, the Revenue Assurance Maturity Model is agnostic of technology and products. The crucial differentiator of the Revenue Assurance Maturity Model is that it eschews the short-term operational "quick fix" mentality that is so prevalent in the industry. Short-termism is partly to blame for the poor revenue integrity observed in so many telcos. The Revenue Assurance Maturity Model focuses instead on the high-level drivers for long-term revenue assurance success that are true and relevant across all business models. It creates an ongoing and reusable framework that will help telcos permanently embed the discipline of revenue assurance throughout their business.
The Revenue Assurance Maturity Model is now available to all members of the TM Forum. It has been published as a self-contained annex (annex B) to the TMF Revenue Assurance Guidebook (reference GB941). To download it from the TM Forum website; see here.
We are also developing the Revenue Assurance Maturity Assessment (RAMA) tool, designed to make it easy for operators and service providers to gauge revenue assurance maturity in their own business. If you want to be notified of the release of RAMA, please email maturity@revenueprotect.com.
See the following links for more information about revenue assurance maturity.
- The five stages of maturity described in the model
- The five aspects of business performance used to assess revenue assurance maturity
- The goals and principles adopted when developing the RA maturity model
- Sponsors of the TMF RA maturity program
- Some details of how the new revenue assurance maturity model was developed
