Providing electronics communications services is complex. Technology and products are always changing, whilst customers remain demanding. In that environment, mistakes happen; and mistakes cost money. Lost revenues, unnecessary costs, negative margins and billing complaints – all can blight the unwary provider. The solution is revenue assurance. You can trust our experience and independence to guide you to delivering the best results for your company.
What is Revenue Assurance?
In short, revenue assurance is a discipline that combines elements of audit and data analysis to find, correct and prevent errors that damage financial performance. Empirical observation has shown over many years that the typical communications provider is full of “bugs” that cause it to undercharge, overcharge, incur unnecessary costs and commit other errors that damage financial results. The various techniques employed in revenue assurance can “debug” both systems and human processes, releasing value at relatively little cost. The trick is to use the right revenue assurance techniques for the business, which requires both an open mind and experience to judge the most efficient and effective ways of finding and preventing the biggest bugs the provider is likely to suffer from.
There are many other ways of explaining revenue assurance. The TM Forum, the world’s leading telecoms trade association, describes revenue assurance as the use of data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand. Many firms emphasize an approach that suits their particular skills and experience. We believe there are many ways to deliver revenue assurance, but only one that is best for each customer. Our approach is to dispense with dogma, and to be pragmatic. We work with clients to understand their real priorities and then engage and collaborate with the right mix of experts and specialist suppliers to meet the customer's needs.
