Five distinct aspects or themes have been identified to aid understanding of the ways in which revenue assurance matures.
Organisation
Organisation of revenue assurance responsibilities reflects how well aligned the objectives of individual staff and of the business as a whole to the goals of revenue assurance. Organisational fit is also a reflection of the business culture and the extent to which the business culture is suited to genuinely adopting revenue assurance objectives.
People
The maturity of revenue assurance can in part be gauged from the human resource dedicated to revenue assurance or providing secondary support.
Influence
The ability to proactively instigate, manage and deliver change is a sign of mature revenue assurance. Influential revenue assurance delivers financial rewards to the business and a mechanism to continuously improve the satisfaction of revenue assurance against its full potential.
Tools
The use of tools is one of the most tangible guides to revenue assurance maturity. However, maturity relates to the cleverness of design and implementation, the synergy use of tools to meet multiple business objectives and the blend of activities supported by automation as well as the raw processing power, number and cost of tools.
Process
Revenue assurance involves the improvement of processes, but is itself a high-level process, containing many detailed processes, that should be improved over time.
