To deliver great revenue assurance needs openness and honesty. It is better to sell nothing and build trust than to sell a client something they do not need. It is also challenging; to be an expert at you need to be dedicated to revenue assurance and nothing else. Revenue Protect does not sell software; software is sometimes part of the answer, but many make the mistake of buying software they do not need or are unable to use. The best experience is learned working in industry, but nobody has practical experience of every revenue assurance problem and solution. No one software house has all the necessary tools, and no one person knows all the answers. So Revenue Protect differs from its competitors in two important ways:
- For revenue assurance to get better, for people to learn, requires a community of revenue assurance professionals. That community needs to share its insights on the causes of problems, and on which solutions work best. That is why Revenue Protect hosts the first entirely free on-line community dedicated to revenue assurance. Part of hosting that community involves giving away intellectual property, but this is not out of generosity. First, to learn requires sharing: peers around the world share their knowledge for mutual benefit. Teaching and learning occurs in equal amounts. That means Revenue Protect has access to far more information than competitors who sell their few “secrets” (surprisingly often just copies of free material or recycled from clients) at a premium price. Second, when you see the quality of content Revenue Protect shares for free, you will want to work with us too. That is because the real value of revenue assurance does not come from a general purpose theory or approach to revenue assurance: it comes from being able to apply it to the individual circumstances of each different provider.
- Revenue Protect Limited is owned and run by one person, but is a part of much more. Revenue Protect has a network of associates. The associates are all top-grade freelance revenue assurance consultants and analysts. All associates have a proven track record over many years of working in revenue assurance in industry, as well as of working with each other. Each has their own specialist knowledge. Other consulting firms may try to supply whoever they have free on their payroll; failing that they outsource work to people like our associates. Revenue Protect aims to provide your business with exactly the right expertise it needs. All the associates are successful freelance consultants in their own right, and because they all work freelance, costs are lower. The benefit is passed on to the customer by charging very competitive rates.
